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Purpose of this helping group

We are helping colleagues of Raiffeisen Ukraine and their families in Austria with accommodation, logistics support, legal support and general assistance if needed.

Helpline & Contact Person


Our helpline supports Raiffeisen Ukraine employees and their relatives in all matters.

From Ukraine you can reach our call center at 0800 400 454.

For those who are abroad or calls from Skype - 044 490 87 23.

Before arrival in Austria, register at the helpline and tell:

  • your name

  • how many people are traveling with you

  • date of your arrival

  • any immediate needs upon arrival

Contact person

After registration, a primary contact from our helpline will be assigned for your family to guide you through all necessary steps in Austria.

In Austria

Public transportation

  • Since November 2022 public transport in Vienna and Austria is chargeable also for Ukrainians.

  • ÖBB provides a 24h one-time ticket only for new arrivals or transit: info

  • WienMobile app for public transport: info

Exchange of UAH to EUR

  • Places to exchange currency in Austria: info

Useful contacts

  • Embassy of Ukraine in Austria:
    Address: Naaffgasse 23, 1180 Vienna
    Tel.: +43 1 4797172

  • Official website with latest information for Ukrainians coming to Austria: info

  • Information website for Ukrainians of the City of Vienna: info

  • The Federal Agency for Reception and Support Services: +43 1 2676 870 9460

  • Police: 133

  • Ambulance: 144

  • Fire department: 122

  • Health consultation/COVID: 1450

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